TRAINING
AND CONSULTANCY
• Conducted training session on
CRM for Indian Postal Services Department
at GPO Mumbai, for Marketing of Services
Training Program organized by NMIMS University,
April 2006.
SPECIAL ACHIEVEMENTS
• Session chair for the session
on Customer Service and Satisfaction at
the 8th Triennial Retailing Conference
2006 on Retailing 2006: Strategic Planning
in Uncertain Times, The Academy of Marketing
Science and The American Collegiate Retailing
Association November 1-4, Orlando, Florida
USA.
MEMBERSHIP OF PROFESSIONAL BODIES
• The Academy of Marketing Science
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