Chapters in Edited Books:

Chatterjee, C. (2004). Outsource and focus on core competence in D. Shikarpur (Ed.). BPO Digest, (pp. 113-124). Pune: Ameya Prakashan

Chatterjee, C. (2004). Setting up and enhancing call/contact center operations in D. Shikarpur (Ed.). BPO Digest, (pp. 239-262). Pune: Ameya Prakashan.

Articles:

Chatterjee, C. (October – December 2005). The process centric view of marketing. Pravartak, 51-55.

Chatterjee, C. (January 2006). Technology for establishing a global presence using electronic branding and marketing: A perspective implementation aspect. Tasmac Management Review 1(3), 31-36