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| Academics and
Research >>
Academic
Staff >>
Faculty |
Faculty |
Richa Agarwal
Assistant Professor
Profile
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General Info |
| Education: |
• Ph.D., SJM School of Management
IIT Bombay 2007
• MBA, Allahabad University, Allahabad
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| Work
Experience: |
Academic
Experience - 7 Years |
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Industry Experience
- |
| Area
of Interests: |
Teaching Interests
• Relationship Marketing
• Services Marketing
• Consumer Behavior
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Research Interests
• Communication as a Tool for Building
Relationships
• Customers’ Relational Behavior
• Employees’ Service Behaviors
• Interaction Satisfaction and Customer-firm
Relationships
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Consulting Interests
• Customer-firm Relationships Management
• Contact Employees’ Service
Behaviors
• Customer Satisfaction and Loyalty
• Customer-Employee Interactions
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Phone: +912717308250
E-mail: richa@mica.ac.in
Web page: www.mica-india.net
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